Bug Report

Found an issue? Help us improve Detectify by reporting bugs.

How to Report a Bug

Before Reporting

Check the Troubleshooting Guide for common issues
Search existing bug reports to avoid duplicates
Gather relevant information about your environment

Required Information

When reporting a bug, please include:

Information	Description
Product Area	Which Detectify feature is affected
Description	Clear description of the issue
Steps to Reproduce	How to trigger the bug
Expected Behavior	What should happen
Actual Behavior	What actually happens
Environment	OS, browser, agent version
Screenshots/Logs	Visual evidence or error messages

Report Methods

Via Support Portal

Log in to your Detectify account
Go to Help > Contact Support
Select Bug Report as the category
Fill in the required details
Attach any relevant files

Via Email

Send bug reports to support@detectify.com with:

Subject: [BUG] Brief description
All required information listed above

Bug Report Template


## Bug Description
[Clear, concise description of the bug]
 
## Steps to Reproduce
1. Step one
2. Step two
3. Step three
 
## Expected Behavior
[What you expected to happen]
 
## Actual Behavior
[What actually happened]
 
## Environment
- OS: [e.g., Ubuntu 22.04]
- Browser: [e.g., Chrome 120]
- Agent Version: [e.g., 2.1.0]
 
## Additional Context
[Any other relevant information, screenshots, or logs]

Response Time

We aim to respond to bug reports within:

Severity	Response Time
Critical	4 hours
High	1 business day
Medium	3 business days
Low	5 business days